The protection of your personal data is important to us. We therefore invite you to take a moment to familiarize yourself with our Privacy Policy. It applies to the use of the website https://www.chaisefourniturecanada.ca and describes how we handle and protect the personal information we collect through technological means.

By browsing our website, you consent to the use of your personal information in accordance with this Policy.

For the purposes of this Policy, the term “personal information” is defined by the Act Respecting the Protection of Personal Information in the Private Sector, CQLR c. P-39.1 (the “ARPPIPS”).

We follow these rules to protect your privacy and comply with our legal obligations.

The rules described in this Policy apply to you if we collect your personal information by technological means in the course of our activities.

When we collect, use, and disclose your personal information, we always do so for specific purposes.

Consent to the collection, use, and disclosure of personal information is obtained before or at the time of collection, except in other cases and under the conditions provided by law. It is valid only for the period necessary to achieve the purposes for which it was requested.

Depending on the nature and sensitivity of the personal information, consent may be explicit (for example, verbally, in writing, or electronically) or implicit (for example, when you voluntarily provide personal information).

We always ensure that we respect the purposes for which your personal information was collected. If we intend to use or disclose this information for other purposes, we will seek your consent, unless permitted otherwise by law.

We consider “personal information” to be any information about you that identifies you directly or indirectly (for example, by linking it with other information) and that is not publicly available within the meaning of the ARPPIPS.

We collect two categories of personal information about you:

Personal information that you provide to us directly, whether in person, by phone, by email, or by completing a form on our website in the following situations:

• Requesting information, a quote, or registration
• When receiving services or purchasing products
• During a chat session, if our website includes this feature during your visit
• Through correspondence by mail, email, phone, or in person

The types of information collected may include, but are not limited to:

• Your first and last name
• Your phone number and email address
• Your home or business address
• Job title and position
• Preferred language for correspondence
• Payment information

Usage Data

Usage data is collected when using the website. It includes, in particular:

• The IP (Internet Protocol) address of your computer when accessing our site

• Web pages visited

• Type of browser used to access the site

• Date and time of access

• Approximate location

Usage Data

Usage data is collected when using the website. It includes, in particular:

• The IP (Internet Protocol) address of your computer when accessing our site

• Web pages visited

• Type of browser used to access the site

• Date and time of access

• Approximate location

The website may also use cookies to process statistics and traffic information, facilitate navigation, and improve the service for the user’s convenience. Some of these cookies are automatically deleted after your browsing session, while others may remain on your device for up to 24 months or until they are deleted.

The table below explains which types of cookies are used and the reasons for their use:

Necessary cookies do not store any information that personally identifies you and are essential for the proper functioning of the website. They cannot be disabled.

Performance cookies are used to understand how visitors interact with the website and provide information on the number of visitors, the source of traffic, etc. This helps us improve the website’s performance.

Marketing cookies are used to improve the relevance of the ads presented to you. They also help evaluate the effectiveness of advertising campaigns and prevent the same ads from repeatedly appearing.

Functional cookies are used to enhance the functionality of our website but are not essential for its use. Without these cookies, certain features (such as language selection, video display, etc.) may become unavailable.

Unclassified cookies do not belong to any other category or are in the process of being classified.

You can manage the use of cookies on the website by clicking here.

You also have the option to install a browser extension to disable Google Analytics, which will prevent the JavaScript code (ga.js, analytics.js, and dc.js) from sending information about your visits to Google Analytics. More information here.

Use of Personal Information

We use personal information, in particular, for the following purposes:

• To provide our services and conduct our business, and to fulfill our obligations arising from any agreement between you and us;
• To contact you. When necessary or reasonable, we will communicate with you by email, phone, SMS, or other means to inform you of features, products, services, or updates that may interest you;
• To facilitate the use of our websites and ensure that the content is relevant, as well as to ensure that website content is presented in the most effective way for you and your device;
• To request your feedback on products or services received. If you share a testimonial about our company, products, or services, it may be published on this site or elsewhere on the web;
• To acquire statistical data and performance analytics related to our website, including through analytical cookies;
• For marketing and business development purposes to improve our marketing efforts, such as using targeted advertising tailored to your specific needs and interests;
• To create user accounts;
• For processing and collecting payments owed to us and, if applicable, to enforce such collections through debt collection agencies;
• To respond to and comply with our legal obligations.

Personal information may only be used by our organization for the purposes for which it was collected, except with your consent or if use is otherwise authorized by law.

However, we may use personal information for another purpose without your consent, in particular, in the following cases:

• When its use is for purposes compatible with those for which it was collected;
• When its use is clearly to the benefit of the individual concerned;
• When its use is necessary for the enforcement of a law in Quebec, whether or not such use is expressly provided for by law.

Disclosure of Personal Information

We limit the information we provide to our partners or service providers to only what is reasonably necessary for them to perform their functions.

External service providers: To carry out our business, we may need to share some of your personal information with third parties, including the following categories:

• Technology services (applications, data centers, data storage and backup, file hosting services, IT maintenance and support services);
• Professional services;
• Financial and banking services;
• Communication and advertising services;
• Mail services;
• Data analysis and marketing services.

Generally, the providers we work with will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us.

In all cases, our organization takes reasonable measures to ensure that any provider receiving personal information has implemented measures to maintain the confidentiality and security of the information.

In accordance with the ARPPIPS, your personal information may be disclosed by the organization, without your consent, in particular, to the following persons:

• To a person or organization with the authority to require disclosure and who requests it in the exercise of their duties;
• To a person to whom disclosure must be made due to an emergency situation endangering the life, health, or safety of the individual concerned;
• To a person who, under the law, may collect debts on behalf of others and who requests it for that purpose in the exercise of their duties;
• To a person to whom disclosure is necessary under applicable law;
• If necessary to complete a business transaction, we may also share personal information with the other party to the transaction, without requiring prior consent from the individual concerned.

In this last case, an agreement will be made in advance with the other party, stipulating that the other party agrees to:

1. Use the information only for the purpose of completing the business transaction;
2. Not disclose the information without the consent of the individual concerned, unless authorized by law;
3. Take necessary measures to ensure the confidentiality of the information;
4. Destroy the information if the business transaction is not completed or if its use is no longer necessary for the transaction.

Your information may be transferred — and stored — on computers or servers located outside your state, province, country, or territorial community, where data protection laws may differ from those in your location.

Before disclosing your personal information, we take protective measures. We conduct a privacy impact assessment, a process in which we examine all factors that could affect your privacy and evaluate whether the information will be adequately protected.

In all cases, our organization takes reasonable measures to ensure that any provider receiving personal information has implemented measures to maintain the confidentiality and security of the information.

All personal information collected, regardless of the medium, is stored in a secure environment.

To this end, it is retained for the time necessary to achieve the purposes for which it was collected and to comply with our retention obligations as described in the ARPPIPS and in our retention schedule.

The information is then securely destroyed. Physical media are properly destroyed, while electronic data is erased or anonymized so that it cannot be recovered.

Your personal information will only be accessible to our parent companies, subsidiaries, affiliated companies, related companies, and/or associated intermediaries, to the extent necessary for the performance of their duties.

Only personnel who require access to your personal information to carry out their job responsibilities are authorized to do so.

Staff whose duties involve handling personal data are trained to ensure the best possible protection of personal information and the rights of the individuals concerned.

We have implemented a series of physical, technical, and administrative measures to prevent unauthorized or abusive access or use, disclosure, loss, or alteration of the personal information you provide us. Protecting your data is a priority for us. However, it is important to recognize that no method of transmission over the Internet or electronic storage is 100% secure. We are committed to applying commercially recognized solutions to safeguard your information, but we cannot guarantee absolute security.

Any staff member who has reason to believe that a privacy incident involving personal information held by our organization has occurred must immediately inform the Privacy Officer (“PO”).

The PO must take reasonable measures to reduce the risk of harm to the individuals concerned and prevent further incidents of a similar nature.

In the event of a security incident involving a risk of serious harm, the event will be promptly reported to the Commission d’accès à l’information. We will take the necessary corrective and remedial measures in such a situation.

We are not responsible for the loss or deletion of data by users. Likewise, we accept no liability for any potential damage caused by computer viruses, unauthorized access, or hacking.

At any time, you may:

• Access your personal information or request correction or deletion;

• Withdraw your consent for the use, disclosure, and retention of your personal information;

• Exercise these rights yourself by sending a written request by email to the Privacy Officer (PO) or by postal mail to the address indicated at the end of this Policy;

• Request a copy of your personal data and information in an accessible format.

We may ask you for the necessary information to verify your identity as the owner of the personal data in question.

Please note that deletion of certain data will not be carried out if it could harm the rights or legitimate interests of third parties, or if there is a legal obligation to retain the data.

Just as privacy laws and our use of cookies may change from time to time, our Privacy Policy may also be updated without notice.

These changes take effect on the date they are published on our website or when communicated to you by any other means. We therefore encourage you to review them each time you visit the website to stay informed about how we handle personal information.

This Policy is approved by the Privacy Officer (PO).

If you have any questions, wish to provide comments regarding this Policy, exercise your rights, file a complaint, or obtain information about our practices concerning service providers outside Canada, you may contact our Privacy Officer (PO) at the following:

Privacy Officer
Email: pierre@chaisefourniture.ca

Address: 692 Boul. Guimond, Longueuil, Quebec J4G 1T5

This Policy comes into effect on March 5, 2024.